Anonymous
map-marker Didsbury, Manchester

Lost an item

Heathrow Airport - Lost an item
On 14 th of march i was travelling kochi to heathrow airport through gulf air flight. (GF3).once i reached in immigration section, after my immigration checking i lost my passport. Which is an indian passport. So can kindly do something for that please.
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John J Kcz

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Verified Reviewer
| map-marker Hounslow, England

Confirmation of Cargo Receipt

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Heathrow Airport - Confirmation of Cargo Receipt
Updated by user Mar 24, 2024

I met with someone on Facebook and starting conversation. the end of that she decided to send me a gift, and the gift sent through your airport.

she sent me the parcel picture as i showed. but the parcel was not arrived at my airport country, instead it arrived to neighbor airport country, and the services providers at Jomo Kenyata Int.

Airport as they say, want me to send them money in order to get my parcel in Tanzania. this is why i want to confirm from you.

Original review Mar 24, 2024
someone send me a gift through your cargo services. so i need to confirm it by you help me to send the sample you use to your cargo services, so that i can avoid any kind of scammers. help please.
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Preferred solution: Deliver product or service ordered

Brynna Zcq

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Verified Reviewer
| map-marker Cambridge, England

Passport loss

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I am forget my passport bag in Heathrow car park trolley and in my bag my kids passport and everything loss pls someone help ASAP THANK YOU
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Megan Npo

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Verified Reviewer
| map-marker London, England

To find turkish airline teminal for our flight?

My complain is that I am going to Turkey on 16/04/24 and I want which terminal's do i go to for Turkish Airline flight number TK1984 to Istanbul . Please advise. Thank you.regards Anilkumar Dholakia
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Abduljabbar A Ojl

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Verified Reviewer
| map-marker Ankara, Ankara

Asking about Transit cargo

Updated by user Feb 15, 2024

İ ask why my package hanged in your airport London

Original review Feb 10, 2024
Sir From 23/01/2024 my pagech seen in your air port in hold what is the problem İ am in Turkey and the pagech from Italy .72JS8HHGG3// the tracking Please tell me what is the problem urgently
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MandaMoo

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Verified Reviewer
| map-marker Sydney, New South Wales

Duty free taken off me at Singapore because it wasn't put in a bag

Heathrow Airport - Duty free taken off me at Singapore because it wasn't put in a bag
I bought some Clarins cleanser from your duty free area.At the time you were filming a Christmas Ad and the place was very disorganised. I took my purchase and placed it in my carry on bag (As I had already put my suitcase in the hold). Transferring at Singapore, my purchase was taken off me simply because it wasn't put in a bag at Heathrow. I am not happy
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User's recommendation: Do their job for them, and ask for a sealed bag

Anonymous
map-marker Sliema, Tas-Sliema

Much appreciated

Iam really happy about my experience in heathrow airport. Very friendly staff and peaceful atmosphere. Thank you very much
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User's recommendation: Nothing

Amar J Aeg

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Verified Reviewer

Xxcxcxcx x x x x x

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Hnff j h. KiCookies on View or share your driving licence information We use some essential cookies to make this service work. Wed also like to use analytics cookies so we can understand how you use the service and make improvements. Accept analytics cookies Reject analytics cookies View cookies GOV.UK View your driving licence information Your session has timed out
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Loss:
$100000

Preferred solution: Full refund

Anonymous

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Verified Buyer
| map-marker Oldbury, Sandwell

Package is hold

Heathrow Airport - Package is hold
Heathrow Airport - Package is hold - Image 2
Heathrow Airport - Package is hold - Image 3
Heathrow Airport - Package is hold - Image 4
WPC0956********-CARGO The package is hold in international airport The name of the person is Mr .Askshay kurmar
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User's recommendation: WPC0956********-CARGO

Ronald S Ufn

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Verified Reviewer
| map-marker Livingston, Texas

I rate a zero because I didn't get no information that I needed they kept on saying this is only an information desk they can't do anything so I give you guys a zero for that

I'm trying to find out information on Maryland Lori why is she being contained there at your Airport
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Lori S Vrp

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Verified Reviewer
| map-marker Hounslow, England

Luggage held at Heathrow

Heathrow Airport - Luggage held at Heathrow
My bag has been held at Heathrow since Sunday. I flew on TP1359 TAP Portugal from London to Lisbon and my bag never followed. TAP Portugal has been very difficult to deal with in resolving this issue so I am reaching out to Heathrow directly. I can see my bag in your airport in what looks like terminal 2&3. It hasn't moved since Sunday. My baggage claim ticket is United PRIO Stehlik/Lori, RECLOC OL6273,TP 1367 LIS, Lisbon, UA16LHR,UA591 EWA, SEA/LC,09SEP23/1103. The bar code number is 0016 20****. My address in Lisbon is currently: Rua D. Pedro V, 107, 2ºG, Lisbon, Lisboa, 125*-*** I'm supposed to travel from here to other parts of Portugal but it will be difficult to do so without my bag. Any assistance is appreciated. PLEASE. PLEASE.
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Preferred solution: Deliver product or service ordered

Pamela S Ntg

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Verified Reviewer
| map-marker Rowlett, Texas

I have a package over there

I have a package over there and they say I have to pay 2619.00 to get it too me and I was just making sure it wasnt a scam
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Tony P Oiw

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Verified Reviewer

Query: Transitting Heathrow flight connections - carrying Duty Free liquids from other airport

Hi, Can you please advise what the rules are regarding carrying pre purchased Duty Free spirits through Heathrow Airport flight connections. I am flying from Dublin Airport to Heathrow for a flight connection to Johannesburg. If I buy Duty Free alcohol in Dublin Airport can I take it through Heathrow Flight Connections or will it be confiscated? Thank you, Tony Parr
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Pros:
  • Lots of flight options

Preferred solution: A reply to my query regarding rules when taking repurchased duty free at another airport through Heathrow flight connections

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Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

Sarah B Etc

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Verified Reviewer

Bereavement

Worse company ever no help at all where is a human They take your money though Absolutely rubbish horrible
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Loss:
$2000
Pros:
  • Always a con

Preferred solution: Someone to talk to

Anonymous

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Verified Buyer
| map-marker Roehampton, Wandsworth

I have a parcel need to pay fee

Heathrow Airport - I have a parcel need to pay fee
I have a parcel come from China. Is there since 23-08-2023. Is so long did go back to Netherland and is again on Heathrow ??? The parcel have this No.LS6923****NL and on Royal mail??? I don't mind go to your services pay out fee and bring home. Is for about 1 month in Heathrow. I hope isn't damaged
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Julaine B Srj

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Major complaint regarding the physically and mentally abusive manner in which I was treated at Heathrow-London airport. 6/1/23

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My original flight was on Aer Lingus 0162 - 11:15am - depart Dublin too London Heathrow with a connecting flight to SFO at 1:20pm. where I was profusely mentally and physically abused at the Heathrow TSA. I was doing only a connecting flight at London Heathrow where I only had to walk from the terminal I arrived at Heathrow, to the connecting United flight. When I notice that in order to get to the connecting United flight I was faced with another TSA check which I had already done in Dublin. I was informed by airport people that I would not need to do another TSA check when I arrived at Heathrow and was only connecting to the UAL flight. When I approached the TSA, I asked what this was all about when I was told that no further TSA check was required at Heathrow, I was immediatley harrassed and verbally abused, the TSA staff yelled at me and said I could not go through the TSA check-in because I asked why I was doing the check for a second time. They forced me to sit aside and continued to scream and humiliate me, and forced me to wait for 10 minutes while letting other passengers through, (I had a connecting flight to catch), they called a manager who proceeded to yell at me, treat me with much disgrace, and demeaning attitude toward me. I am a 76 year old woman, this was total elder and mental and physical abuse, when I was finally allowed to go through the electronic screening, a TSA woman put her hands inside my pants, and over patted every bone in my body, and continued this for (5 minutes). This was most abusive on the part of the HEATHROW TSA, and I hope no one else has been a victim such as I was, We are not animals, we are human beings. To be treated with such disrespect is uncalled for and needs to stop. Heathrow Airport has a bad reputation with how they treat passengers. I have been an airline passenger very many times, and in my local international airport; SFO, this would never have occurred. I expect an apology for such indecent abuse and disrespect. I of course was very upset with the most abusive treatment that it destroyed the entire trip I had in Europe. You can be sure I will never use Heathrow airport again..
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Cons:
  • Worst airport and tsa on the face of this earth

Preferred solution: Full refund

User's recommendation: Stay away from Heathrow Airport

About

Summary

Heathrow Airport publishes in formations for travellers that use the services of plane industry. The company represents information about the arriving, departing and connecting flights and gives an opportunity of booking flight tickets and parking places. Besides, travellers can look up the information about destinations. Heathrow Airport provides assistance for those who have troubles with the lost property or any other issues. The travel shop is one of the on-site services. It allows car hiring, booking a taxi and a room in the hotel. Nowadays the mobile version of Heathrow Airport is available at Apple, Blackberry and Android devices. The company covers a big territory and that's why it offers airport map with the marked locations of places to eat, relax and enjoy. This option can be also seen on the corporate site.

Heathrow Airport reviews and complaints

Heathrow Airport is ranked 46 out of 512 in Airlines and Air Transport category

Area Served

Australia, Europe, UK

Payment Methods

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