My complanit number is 00463684 and the representative was Debbie King. I contacted the website www.heathrow.com in order to resolve a issue that arosed while my family and I was traveling through Heathrow airport and I activated the archway and was hand searched,...Read more
Hello, I would like to file a complaint against your inhumane security methods used at your airport. I'm filing this complaint on behalf of my mother, whose first language is not English. My mother arrived to Heathrow airport on August 20th at 6am England time. She was...Read more
Heathrow T4 VAT refund - massive queues to discourage people? Just waited 2 hours at Terminal 4 to get a VAT REFUND. Not enough staff and slow process. People shouldn't be allowed to fill in forms at the counter but should have them completed before they ***. We...Read more
My partner and myself flew with BA 831 on 21 Oct and had a connection flight to Malta with KM 101 departing at 10:50. Upon arriving at security at Heathrow terminal 4 at 10:00 before catching our connection flight, the female supervisor at the time immediately told us...Read more
I was humiliated and bullied by an agent at Security. As a random check (I was told), I was submitted to a second full body scan, then asked if I could be patted down. When I asked if I had a choice, since there was nothing on me except a few coins I had forgotten in...Read more
March 27, 2012 We are filing this complaint with Heathrow Airport and British Airways for the following reason. On 24-3-2012 my wife and I were returning to the United States from Spain and had to pass through Heathrow. We had a 2.75 hour layover, which part of the...Read more
being stuck in heathrow airport lift for an hour, we telephoned them 6 times and they knew how nervous i was, they explained that they had sent the engineers to the wrong lift, they asked us at the beginning which floor we were on, we replied that we didnt know as all...Read more
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